Terms and Conditions

Welcome to the Wool-hugs.com website (the "Site"). These Site Terms and Conditions written on this webpage shall manage your use of this Site. These Terms will be applied fully and affect to your use of this Site. By using this Site, you agreed to accept all terms and conditions written in here. You must not use this Site if you disagree with any of these Site Standard Terms and Conditions. We reserve the right to alter these terms and conditions at any time for any reason without additional acknowledgement of customers.

Terms of Sale

By placing an order, you are agreeing to purchase a product at the indicated price. To place an order, you must be over 18 years old. You are required to pay the full amount of the price for the goods that you order before your order can be processed. Once payment is received by us, we accept your order and send a confirmation email to the email address provided in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Payment Policy

You can pay your order via PayPal. All payments are made in USD. The final price is calculated according to the actual exchange rate of your bank on the date of the transaction. 

Shipping and Delivery Policy

We ship worldwide via Express Courier Delivery EMS. Shipping is free. All orders are usually shipped within 1-7 days, this time is needed to process and manufacture your order. Time of delivery can vary depending on your destination point and usually fit in 10-20 days. Although we do our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. Customs fees are not included in the price of delivery. Buyers pay the additional costs such as duties, taxes, and customs clearance fees according to local legislation.

Return and Refund Policy

If you receive an item and you believe it is defective, please contact us. If it is truly defective we will replace your item.

As soon as we are a small business and each item is hand made to order it is difficult to take returns so items will not be accepted for refund due to a change of mind or lack of care. Please pay careful attention to the care instructions.

If for any reason you are not happy with your purchase please contact us to resolve the issue within 2 days of receiving your order and we can discuss the issue and come to an agreement on how best to address it.

Payment cancellation and moneyback (-15% for administration fee) is possible only before goods are shipped.

If for any reason you did not receive your order or it arrived Significantly Not as Described (see SNAD in PayPal Buyer Protection), please email us at order@wool-hugs.com and we'll provide you with further instructions on the return and refund process.

Promo codes

Promotional codes can be used during checkout only once unless stated otherwise. The discount or bonus will only be visible once the code has been entered into the promotional code box on the checkout page and has been accepted.

Intellectual property rights

All images, texts, trademarks and designs presented on wool-hugs.com are copyrighted and protected by Wool Hugs. Wool Hugs reserves the right to take legal action if any unauthorized use of these materials.

Liability and compensation

Wool-Hugs.com will not be held responsible for any harm, damage or death caused directly or indirectly by Wool Hugs products or materials.