We ship worldwide via express courier EMS. Delivery is free. Delivery time depends on your destination, usually fit in 10-20 days but please note that in Holiday season delivery time can become up to 30 days. Usually orders are ready to ship in 1-2 days but occasionally we need up to 10 days to knit your blanket. As the recipient you are liable for all import duties, customs and local sales taxes levied by the country of destination.
You can pay your order via PayPal. All payments are made in USD.
Wool Hugs Chunky Knit Blanket is made of very tender material - Merino Wool - and it needs to be handled gently to stay beautiful and soft for years.
Try to keep your blanket away from high traffic areas and areas where it's likely to get a stain in your home. Make sure your little ones and pets are also gentle with your big knit blanket.
Due to nature of merino yarn sheddings and pillings will occur with use. You can either trim them away with scissors or remove by hand but in both cases act gently.
Do not machine wash your arm knit blanket! We recommend you use dry clean only.
If you spilled some liquid on your merino wool blanket immediately rinse stained part of the blanket with cold water. Then gently squeeze it with towel and let air dry.
If you receive an item and you believe it is defective, please contact us. If it is truly defective we will replace your item.
As soon as we are a small business and each item is hand made to order it is difficult to take returns so items will not be accepted for refund due to a change of mind or lack of care. Please pay careful attention to the care instructions.
If for any reason you are not happy with your purchase please contact us to resolve the issue within 2 days of receiving your order and we can discuss the issue and come to an agreement on how best to address it.